Dear valued guest,

During these challenging times, we are fully committed to the well-being, health and safety of our employees and guests. We have been closely monitoring the global COVID-19 situation and have developed and adapted all of our operations correspondingly, and implemented full health and safety training so that all hygiene and safety measures are following the guidelines issued by the World Health Organisation. We understand that there are many concerns during this time, and we would like to assure our guests that our principal objective is to provide the highest levels of health and safety, whilst remaining fully dedicated to providing the highest standard of service.

For our guests to feel safe, relaxed, and free to enjoy their stay, we wish you to know that we have implemented stringent hygiene and cleanliness standards and rigorous health and safety protocols. Please click here to read more about our COVID-19 measures.

We also understand that flexibility is paramount for all, at the time of planning future travel, so in order to give our trusted guests peace of mind, we have introduced a more flexible cancellation policy.

For guests who wish to have a PCR test, we can provide tests upon request at the Hotel.

Please do not hesitate to contact us for more detailed information, or if you have any questions at hotel@puenteromano.com

We would like to thank you for your loyalty and support, and we very much look forward to welcoming you soon.

Warm regards,

Gonzalo Rodríguez

General Manager